Customer Survey
As part of Key Instruments' Continuous Improvement Program, we greatly value any input or suggestions you may have. We would appreciate a few moments of your time to answer the following questions.
Information:
*
E-mail
Name:
Title:
Company:
Customer ID#:
How satisfied are you with
Key Instruments
in the following areas:
1) Sales Support
(A=Very Satisfied - F=Not Satisfied)
· Response time answering questions:
A
B
C
D
F
· Quotation response time:
A
B
C
D
F
· Sufficient information sent:
A
B
C
D
F
· Technical expertise:
A
B
C
D
F
2) Product Quality
(A=Very Satisfied - F=Not Satisfied)
· Product appearance:
A
B
C
D
F
· Ease of use:
A
B
C
D
F
· Overall quality of product:
A
B
C
D
F
· Operation of software:
(Where applicable)
A
B
C
D
F
3) Delivery
(A=Very Satisfied - F=Not Satisfied)
· Delivery on time:
A
B
C
D
F
· Packaging meets requirements:
A
B
C
D
F
· Method of shipment
A
B
C
D
F
4) Customer Support
· Did you receive the product you ordered?
Yes
No
· Were the installation instructions included?
Yes
No
· Were they clear and easy to read?
Yes
No
· Is the product in use now and functioning properly?
Yes
No
5) Compared to our competitors how is our...
(A=Better - B=Same - C=Worse)
· Price:
A
B
C
· Quality:
A
B
C
· Delivery:
A
B
C
· Service:
A
B
C
· Technology:
A
B
C
6) How did you hear about Key Instruments?
(Please select all that apply)
· Print Ad
· Trade Show
· Sales Representative
· Website
· Previous use of Key Instruments' products
7) How did you purchase your Key Instruments product(s)?
· Direct
· Catalog House
· Reseller or Distributor
· Representative
8) What Key Instruments product did you purchase?
· Acrylic Flow Meter
· Glass Tube Flow Meter
· Molded Flow Meter
· Electronics
· OEM Custom Product
Comments:
